Digital Inspections with Reviewer Workflow
Mobile inspection tool for technicians. Web portal for service advisors. Review findings, price estimates, send customer-ready reports, and schedule follow-up reminders -- so no flagged item slips away.
Industry-Proven Results with Digital Inspections
Interactive Demo
See Every Issue, Inside and Out
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🔍Discovered Issues0/9
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How It Works
From Inspection to Revenue in Four Steps
A standardized workflow that turns every vehicle touchpoint into trackable, convertible opportunity.
Inspect
Technician runs a standardized digital inspection on mobile. Findings are documented with photos and severity.
Review & Price
Service advisor reviews findings in web portal, sets labor and parts estimates, and prepares a customer-ready report. Inspection locks on completion.
Send to Customer
Customer receives a professional report via SMS or email with photos, recommendations, and pricing.
Track & Follow Up
Reviewer decides what to send and when. Declined work enters time-based follow-up reminders. Nothing falls through the cracks.
Core Workflow Tools
Document Findings, Review, and Communicate
A digital inspection workflow built for the way service operations actually work.
Digital Inspections
Standardized multi-point inspections with pass/fail/watch responses. Every finding is documented, timestamped, and immutable once complete.
- Custom templates per vehicle type
- Pass/fail/watch/NA responses
- Voice-to-text notes
Photo Documentation
Every recommendation backed by visual proof. Photos attach directly to findings and flow into customer-ready reports.
- Inline photo capture
- Multi-photo per finding
- Auto-attached to reports
Response Tracking
Every flagged finding becomes a tracked item. Review queue shows pending items with severity grouping and status tracking.
- Ready for Review queue
- Severity-based prioritization
- Status tracking workflow
Customer Communications
Send professional reports via SMS or email with photos, recommendations, and pricing. Customers view findings on a review page.
- SMS & email delivery
- Photo-backed reports
- View-only customer review page
Time-Based Follow-Up
Configurable follow-up reminders resurface deferred work on your schedule. Track follow-up attempts and status transitions.
- Configurable follow-up periods
- Deferred work management
- Automatic status cycling
Reporting & Analytics
Track technician performance and inspection metrics. Basic reporting shows inspection volume, response patterns, and team activity.
- Technician performance metrics
- Inspection volume tracking
- Custom report builder
The Core Problem We Solve
Never Lose Another Lead
Every inspection becomes a recorded opportunity -- captured, routed, and tracked. Now or later.
Capture Every Finding
Every inspection finding is logged, timestamped, and immutable. No paper trails. No lost documentation.
e.g. Brake pad wear flagged with photo evidence
Route to Review Queue
Findings enter the Ready for Review queue. Service advisor decides priority, pricing, and what to send to the customer.
e.g. Critical items prioritized for immediate customer notification
Schedule Follow-Up Reminders
Not urgent today? Set follow-up reminders to resurface deferred work at the right time.
e.g. 90-day reminder: "Brake pads due for replacement soon"
~58% of recommended services are declined at the point of sale. Structured follow-up recovers 10-25% within 30 days.
Learn More About the WorkflowBusiness Impact Calculator
Model your shop's inputs against industry benchmarks to see potential opportunity
Estimated Opportunity
Industry Benchmarks
- Service departments wrote over 270 million repair orders totaling $156B in 2024. Source (NADA 2024)
- Digital inspections increase customer approval rates by 70%+ through visual documentation and transparency. Source (Industry Research)
- ~41% of vehicles on the road are overdue for a major scheduled service. Source (PR Newswire / CARFAX)
- Shops see 20%+ increase in average repair order value by implementing DVIs and tracking declined services. Source (Auto Repair Industry)
How to Maximize Results
- Sufficient tech capacity to handle recovered work
- Parts availability and vendor relationships
- Thorough documentation of declined services
- Competitive and transparent pricing
- Consistent outreach cadence (7–30 day windows)
- Accounting for seasonal demand patterns
This calculator estimates potential opportunity based on industry averages and the inputs you provide. It does not guarantee specific results. Actual outcomes vary based on shop execution, market conditions, and customer behavior.
Industry Impact of Digital Inspections
The Shift to Digital is Real
Industry research shows digital inspections drive measurable improvements in trust, transparency, and revenue.
“Digital vehicle inspections have become the trust-builder that transforms the service experience. Photo documentation removes skepticism and drives approval rates up significantly.”
Bolton Technology
Auto Repair Industry Research“Shops using digital inspection tools see measurable increases in average repair order value. Visual proof helps customers understand the scope of needed work.”
Industry Analysis
Auto Repair Technology Trends“Service departments wrote over 270 million repair orders in 2024, totaling $156 billion. Digital workflows are becoming essential for capturing that opportunity.”
The Compound Effect
Declined Services Are Not Lost Revenue
Industry data shows ~58% of recommended services are declined at the time of visit, but structured follow-up can recover 10-25% within 30 days. Intertrak automates that follow-up cycle.
Conceptual model: structured follow-up on declined services generates additional work orders over time, smoothing seasonal demand.
Illustrative only. Not a projection or guarantee. Actual results depend on shop execution, follow-up consistency, and market conditions. Sources: NADA, Industry Research
Built For
Service Operations of Every Size
Whether you are a single-bay independent shop or a multi-location dealership, Intertrak scales with your operation.
RV & Auto Dealerships
Pre-delivery, trade-in, and seasonal inspections with automated follow-up on every vehicle touchpoint.
Independent Repair Shops
Professional photo-backed reports that build customer trust and close more work per visit.
Multi-Location Operations
Centralized standards, location-level analytics, and team performance visibility across all sites.
Get the Intertrak App
Mobile apps for iOS and Android are currently in testing. Join the waitlist to be among the first notified when they launch.
See How Intertrak Transforms Your Shop
Schedule a personalized walkthrough with our team. See the platform in action with your own inspection workflow.